Sometimes, parent emails are incorrect and as a result, parents may not be receiving our communications requesting that they complete their student's Back-to-School Registration. To update their emails in the Back-To-School system, you have to edit the email IN the Enrollment system.

Step 1: Click on the "Roster Workspace"

Step 2: Search for a student whose parent's email you need to update.

You will likely need to set your view to "Notified/Not Started" to see students who have been "notified" (via bad email).

You can search via ID (Student Number), First Name, Last Name, etc. Just type into the fields and press Enter to search.

Step 3: Select the "Magnifying Glass" or the "Paper" to view the data on the right-hand side of the screen for the corresponding record.

Step 4: Find the fields named "c1_email" and "c2_email".

At a minimum, the record needs to include an email in c1_email, as this is the primary email address to which back-to-school registrations will be sent.

You can just type the parent's email into that field, or edit the existing email, then press "save".

"Paper" view:

"Magnifying Glass" view:

Step 5: That's it!

If you've entered the correct, updated email in "c1_Email" and, optionally, a second email in "c2_Email", the next time emails are sent reminding parents about Back-To-School Registration, they will receive them!

Note: Each parent/guardian for a student is pulled into these forms. "c1" refers to contact 1, "c2" refers to contact 2, and so on. So, make sure you update the right contact with the right email! If someone who isn't in the top-2 (c1 or c2) is calling to ask for email updates, updating their email (e.g., c5_email) won't result in them receiving the emails, as they will only go to c1 or c2.