This guide explains how school site staff can provide a temporary password to parents or guardians for access to the PowerSchool Parent Portal using PowerSchool Admin. It is intended to support situations where a parent has forgotten their password or is unable to log in to their existing portal account.

Search for the Student

• Use the Start Page search bar to locate the student.
• Click the student’s name to open their record.
  

Access Parent/Guardian Account Information

• Under Student Profile select Guardian and Student Account Access.

• Locate the parent/guardian who is requesting access under Parent Access Accounts.

Locate the Parent Portal Account Details

• Click on the parent/guardian’s name to view their contact details.
• Click Edit Account.

Reset or Provide a Temporary Password

• Enter the temporary password of your choosing in the New Password field and again in the Confirm Password field.
• Click Submit.

Provide the Temporary Password to the Parent

• Share the temporary password securely (for example, over the phone after verifying identity or in person).
• Inform the parent they will be prompted to change the password upon first login.
  

Confirm Username and Portal URL

• Ensure the parent also has:
  Their Parent Portal username
• The correct Parent Portal website address/App

✅ Best Practice:
Always verify the identity of the parent/guardian before resetting or sharing login credentials to maintain student data security.